Customer policies

Return Policy

Thank you for shopping with DemensS. We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return policy to ensure your shopping experience is enjoyable and worry-free. Please read our return policy carefully to understand your options and any applicable terms and conditions.

  1. Eligibility for Returns

    • We accept returns within [number of days] days from the date of delivery.
    • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
    • Certain items such as [list any specific exceptions, e.g., personalized or custom-made products] may not be eligible for return. This information will be mentioned on the product page.

  2. Return Process

    • To initiate a return, please contact our customer support team via [provide contact details]. If applicable, they will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number.
    • Please ensure that the item is securely packaged to prevent any damage during transit. Include all the original accessories, manuals, and any other items that came with the product.
    • write the RMA number on the package for easy identification.

  3. Refund Options

    • Once we receive and inspect the returned item, we will notify you of its receipt and the status of your refund.
    • Depending on the circumstances, you may be eligible for one of the following refund options: a. Store Credit: You can opt for store credit, which can be used towards future purchases on our website. Store credit will be issued in the form of a gift card or a credit applied to your account. b. Original Payment Method: If you prefer, we can refund the original payment method used during the purchase. Please note that refunds to credit cards may take a few business days to appear on your statement, depending on your bank’s processing time. c. Exchange: In some cases, we may offer an exchange for a different size, color, or similar product. The availability of exchange options will be assessed on a case-by-case basis.

  4. Return Shipping

    • The cost of return shipping will be the responsibility of the customer unless the return is due to our error or a defective product.
    • We recommend using a trackable shipping method to ensure the safe return of the item. We are not responsible for lost or damaged packages during return transit.

  5. Exceptions and Special Circumstances

    • If you receive a damaged, defective, or incorrect item, please contact our customer support team immediately. We will work diligently to resolve the issue and provide you with a suitable solution.

  6. Final Sale and Non-Returnable Items

    • Some items may be marked as final sale or non-returnable. This information will be clearly stated on the product page, and returns or exchanges will not be accepted for these items unless they are damaged or defective upon arrival.

Please note that our return policy may be subject to change without prior notice. It is recommended to review the policy each time you make a purchase. If you have any questions or need further clarification, please don’t hesitate to contact our customer support team.

Thank you for choosing [Your Store Name]. We appreciate your business and strive to provide you with the best shopping experience possible.

Privacy Policy

Privacy Policy

Effective Date: July 1, 2023

At DemenS (referred to as “we,” “us,” or “our”), we value and respect your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect the personal information you provide when using our website or engaging with our services. By accessing our website or providing your personal information, you agree to the terms of this Privacy Policy.

  1. Information We Collect a. Personal Information: When you interact with our website, we may collect personal information such as your name, email address, shipping address, billing information, and contact details. This information is collected when you place an order, create an account, subscribe to our newsletter, or contact our customer support. b. Usage Data: We may also collect non-personal information related to your interactions with our website. This may include IP addresses, browser information, device information, and other analytics data. We use this information to improve our website, analyze trends, and enhance your overall experience.

  2. Use of Information a. We use your personal information to process your orders, fulfill your requests, and provide customer support. b. Personal information is also used to communicate with you about your orders, send order confirmations, updates, and respond to your inquiries. c. We may use your email address to send promotional offers, newsletters, or other marketing communications if you have opted to receive them. You can unsubscribe from these communications at any time. d. We may use non-personal information for statistical analysis, website optimization, and to improve our products and services.

  3. Information Sharing a. We may share your personal information with trusted third-party service providers who assist us in operating our website, processing payments, fulfilling orders, and delivering products. These service providers are obligated to protect your information and are not authorized to use it for any other purpose. b. We may share your personal information when required by law, regulation, or legal process. c. In the event of a merger, acquisition, or sale of our business assets, personal information may be transferred or disclosed to the relevant parties involved. d. We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.

  4. Data Security a. We implement reasonable security measures to protect your personal information from unauthorized access, loss, or alteration. However, please note that no data transmission over the internet or electronic storage method is 100% secure. b. It is important to create a strong password for your account and keep it confidential. We recommend logging out of your account after each use and taking precautions to protect your login credentials.

  5. Cookies and Tracking Technologies a. Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect information about how you interact with our site. b. You can manage your cookie preferences through your browser settings and opt-out of certain tracking technologies. However, disabling cookies may limit your access to certain features of our website.

  6. Third-Party Links Our website may contain links to third-party websites or services that are not operated or controlled by us. We are not responsible for the privacy practices of these third-party sites. We recommend reviewing their privacy policies before providing any personal information.

  7. Children’s Privacy Our website is not intended for use by individuals under the age of [minimum age]. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us, and we will promptly remove the data.

  8. Changes to the Privacy Policy We reserve the right to modify or update this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically for any updates.

If you have any questions or concerns regarding our Privacy Policy or the protection of your personal information, please contact us using the information provided in the “Contact Us” section of our website.

Thank you for trusting DemenS with your personal information

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